I have worked in the IT department of a national satellite of a German global organisation for the last 18 years. I started my life there workingas a database developer with Lotus notes. This started my interest with usability and understanding how users of IT software adapt to changes in technoology. I am currently responsible for supporting 140 employees in the use of their collaboration IT tools (SharePoint/Outlook) to enable them to work smarter. I also provide a first level of IT support as part of a small IT team (only 2).